Account & Data Deletion
You can delete your account from inside the app at any time, without contacting us and without our approval. Deleting your personal account is immediate; deleting a clinic runs automatically after a 14-day grace period.
Last updated: 16 August 2026
- Open the app and sign in.
- Go to Settings, then tap "Delete account" at the bottom of the screen.
- Choose "Delete my account", or "Delete the clinic and all its data" if you are the clinic owner.
- Confirm with your password — deleting a clinic also asks you to type the clinic name exactly.
If you are the clinic’s only owner you are never blocked: the app offers you either transferring ownership to another user and then deleting your account, or deleting the clinic and all its data. Both routes are available inside the app without contacting us.
Deletion never requires contacting us. But if you lost your device or cannot sign in, send your request through the form at the bottom of this page or by email to [email protected]. In that case we need:
- The clinic name exactly as registered in the system.
- Your username.
- Which request this is: delete my account only, or delete the clinic and all its data.
- A phone number or email we can reach you on to verify your identity — because this request arrives from outside the account.
- Your name, username, password, role and permissions are erased at once.
- The account cannot be recovered or signed into afterwards.
- Your username is released immediately for reuse.
- No waiting period and no human review — the password confirmation is the verification.
- Clinical records you entered remain, because they belong to the medical facility you work for rather than to you personally, and the facility may be legally required to retain them.
- They stay attributed to a "deleted user" and carry no information identifying you — the references stay intact while the identity disappears.
- Available to the clinic owner only, with a double confirmation: the password and typing the clinic name exactly.
- All clinic data is permanently erased: patients, appointments, visits, diagnoses, invoices, files and attachments, user accounts, and bound devices.
- A real delete from the database — not a deactivation or an archive — and it cannot be recovered.
Timeline
- Immediately Personal account deletion runs the moment you confirm with your password.
- Within 14 days The grace period for clinic deletion — cancel it by signing in any time before it expires.
- After 14 days The clinic purge runs automatically on our servers with no human intervention.
Your medical data is owned and controlled by your care provider — the clinic — not by Talya Medical. Contact your clinic directly to access, correct or delete your data; the decision is theirs, and we act on what they instruct us to do under our contract with them.